NOC Operator (w/m/d)

Referenz: J22121
Ort / Standort: Headquarter \ Darmstadt \ Germany
Anmeldeschluss für Bewerbungen: 15.12.2022 23:59 CET
Kategorie: Operations & Engineering Services

Telespazio Germany GmbH is the first choice European aerospace company for ICT and engineering solutions and services. We combine 40 years of experience in high-technology markets, where trust and quality are essential. With more than 400 employees in Germany, we shape the future of aerospace together – and beyond. Our staff play a key role in determining our success through their qualifications, motivation, enthusiasm, different cultural backgrounds and their sense of teamwork.

 

The Position

Telespazio Germany has a large footprint in space. Our multicultural team is as diverse as the space missions we operate, strengthening innovation in our products and services. We are leading the next generation of operational concepts - building powerful systems that automate and change the role of the operator to address the needs of NewSpace companies.

This full-time position is located at our Headquarters in Darmstadt, Germany (hybrid), it has unlimited duration and is available ASAP.

You thrive in an operational environment and are motivated to gain hands-on experience using novel technologies to manage complex systems. You take initiative, responsibility and pay attention to details. You are flexible, customer oriented and driven for continuous improvement.

 

If you want to be at the forefront of NewSpace activity, we are looking forward to hearing from you!

  

Responsibilities/Duties

As a NOC Operator, you are responsible to support the management of a Network Operations Center (NOC) dedicated to boosting global connectivity. Employing a monitoring system that reduces operational load by streamlining processes and incorporating automation, you will be part of a team of operators dedicated to the performance of a scaling network.

The position involves work during regular office hours, with occasional on-call support and availability to remotely work outside office hours as needed to support critical events or recovery operations after a network issue.

The main duties include:

  • Conducting daily operational activities of a NOC, maintaining availability and performance of the network
  • Complete network monitoring to include identification, investigation, troubleshooting and analysis of network and IT issues
  • Providing initial incident response (Level 1 & 2), employing corrective actions according to Standard Operating Procedures (SOP), escalating issues to technical experts where needed and generating event reports
  • Proactive monitoring for abnormal behavior across the network, raising flags promptly
  • Prioritizing activities according to customer SLAs and operational impact
  • Close coordination with the customer’s service desk to ensure alerts are properly registered in the ticketing system, responses are timely and remediation statuses are communicated
  • Amending the configuration of the monitoring system (e.g. threshold changes due to false positive alerts)
  • Maintaining the technical documentation database related to the customer network

Qualifications/Experience

  • A technical degree in telecommunications or IT
  • Previous experience in an operational environment

Essential Skills

  • Familiarity with ITIL methodologies
  • A pro-active problem solving approach and analytical mind-set
  • Excellent communication skills and fluency in spoken and written English

Desirable Skills

  • ITIL certification 
  • Experience with network monitoring tools

Your Benefits of joining us

  • Work-life balance: Flexible working hours, home office, remote work option within Germany and EU, sabbatical (time off for travelling around the world, extended parental leave, further education, etc.);
  • Financial benefits: Company pension plan, net wage optimisation programme including IT / bicycle leasing, discounted annual ticket for public transport, employer loans, etc;
  • Employee recommendation scheme: We are grateful when our employees support us in finding new recruits. You will receive a bonus of 1,500 EUR to 3,000 EUR per successful recommendation;
  • Relocation support: We offer our newcomers a relocation lump sum and support you in finding a suitable new home as well as in finding a school or nursery for your children and much more. Should need be, this can even include support in the search for a job for your partner.
  • Career development: For us, further education and training are an essential part of people management, because this is the only way we can achieve our goal, namely a long-term and successful work relationship with you. We offer access to Coursera, Bookboon and personal 1:1 feedbacks.  Would you like to change your professional focus and work on other projects or change geographically? We will support you here as well.
  • Company event and activities: We have BBQs, Christmas parties and TGIF (Thank God It's Friday) events. On top of that, we organise team-building events and events internal to departments to promote team spirit. Let us know if you have creative ideas for corporate events or new initiatives that you would like to introduce to our company culture, no matter whether they are of artistic or technical nature. 

Application

Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! 

Your HR Contact for this position is Melanie Giesche.

 

We would be glad to hear your feedback about the quality of the above job description, under this Form Candidate Experience - it is anonymous and takes less than two minutes.

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